Discount Cabinets & Appliances

I have JSI cabinets and as my current GC has dropped off the face of the earth so I'm left with incomplete cabinets. I was informed by JSI that I needed to find a new distributer to help me finish. I was told by Discount Cabinets that they haven't sold JSI for two years and that they really don't deal with them (she proceeded to trash them). So I asked why is it still listed on their website? Was told they would still sell but would not help me with finishing my kitchen. I was calling for a quote so I wasn't asking them to do it for free. The designer was rude. I guess that is what you get for "Discount".

Critical: Punctuality, Quality, Value Orderd cabinets thru Company did not receive as promised and had 2 wait a month for replacement parts cabinets of very poor quality Service: Remodeling

Critical: Professionalism, Quality, Responsiveness, Value DO NOT buy from here! Bait and switch! You will not get what you ordered and will end up over paying for low quality! Can't get ahold of anyone for a resolution. Unless you want to pay a pretty dollar for something you didn't want go elsewhere!

Hey it works good for certain situations they didn't have the top to go with the cabinet for the vanity that I ordered but that's okay

I am truly GRATEFUL for the hearts and hands that went into my kitchen transformation, and for the memories we will make in this updated space. Without the guidance and design expertise of the Discount Cabinets team, this would not be reality. Terri worked with me through multiple phases, offering updates and products to reflect my changing budget and ideas - patiently and with immediate responsiveness. When my installers had any question, she was available. Please call her if you need inspiration and support for a beautiful product - what a gift she is!

This company is incredible! We've had our cabinets for almost 3 years now and they are of the highest quality. The employees were efficient and responsive to all of my questions (er. demands) and treated me with the utmost respect. The product we received was installed in a timely manner and was done so with expertise and professionalism. I would recommend them to anyone. We are so happy with our cabinets!

I am a designer who has worked with Terri at DCA for many years. My experience is always fantastic. Terri is responsive and helpful and asset to my jobs.

Do not do business with the Company! I placed an order with them that was supposed to be delivered in 2-3 months and it's been 9 months, I've paid over 50% for my order and the Company refuses to respond to my e-mails concerning the status of the order. Huge integrity issues with this Company and they have "company policy" which contradicts their own contract terms!

I contracted Thurston (also dba DC&A, Discount Cabinets and Appliances and Kitchens of Colorado) for a kitchen cabinet order in March of 2017 and the contract had a delivery date of June 2017. It's almost November 2017 and nothing has arrived (over 9 months since I ordered the cabinets!). Thurston has not acknowledged any responsibility for not delivering the cabinets timely yet they continue to hound me for payment on the final balance even though nothing has arrived.

They continue to promise that the cabinets will be in "shortly", "next week", even "tomorrow" but nothing has been delivered. To make it worse they are requiring a final "cash" payment to be made to them before the cabinets arrive to them and have indicated they will not deliver the cabinets to me until I pay them cash for the full remaining balance.

This payment policy is not in the contract that I signed but according to my sales rep it's "company policy" which they can't make any exceptions to. I've recommended to them that they should make their "Company Policy" align with their contract terms! I can't delay the cabinet delivery any more than it has already been delayed so with extreme reluctance, I agreed to make a final payment via a credit card (to give me some sort of recourse if they don't deliver) even before I have any opportunity to inspect the cabinets and before they deliver the cabinets to my residence but they have not responded to that offer or given any indication to me as to when they will deliver my cabinets.

They just want cash and they've gone completely silent on me (other than payment requests) presumably until I give them cash. I thought this was a reputable company but ultimately this company has the most rotten business practices that I've ever experienced. On four occasions, I've requested evidence from them that they actually place the cabinet order with their manufacturer but they refuse to respond to that request - this request was made after I found out in late April 2017 that they forgot to place my order with their manufacturer after I signed a contract with them and gave them a 50% down payment.

I have numerous other complaints about this company but the lack of performance and refusal to refund my deposit is the biggest issue at this point. I would highly recommend looking elsewhere for kitchen or bathroom cabinets!

Ordered some Merillat cabinets for my Master Bath on 5/27 and they are still not in. Was promised a 3 week delivery that did not happen. Everytime I call to see where my cabinets are they say "I don't know and there not in yet" I asked them to call Merillat to find out where they are and they said they can't tell me anything other than there now on their way from the factory.

I called again to see when they'd be in and they told me the driver called and made an appointment for Friday morning for delivery. Driver never showed up so I asked DC&A to call his company and track him down. They said they didn't know how! It's called Customer service 101 DC&A! These people at DC&A are really incompetent and lack customer service skills. Still No Cabinets!