Reliable Home Improvement

In 2009, after vetting a few construction companies, we chose RHI to expand our family room, add a sun room, and add a 3rd bay to our garage. What a great choice they were. 13 years later we are loving our expanded space and have not had one issue with its construction. They were very professional, on time, and great to work with. Now we are planning a small upgrade of our kitchen and needed help with sourcing some materials.

As a former customer, RHI staff were gracious enough to spend some time with us to help us find the right fixtures that will fit in our existing space, even though they will not be doing the work as the job is too small for them. I highly recommend this company and would use them again in a heartbeat if we had unlimited funds.

We recently had our master bathroom totally gutted and completely redone by Reliable Home Improvement. Were they the cheapest? We have no idea, as they were the only ones we actually asked to bid after evaluating several other contenders based on quality, reliability, and reputation. The following are the highlights of our fabulous journey: Office staff was great, starting the first day we showed up unannounced. Continually throughout the project they were in contact with us regarding various permits and forms to sign. Once, we even had a home visit, saving us the 20 mile trip to their office.

There is no way we could have kept up with city requirements without them. Our designer, Dave K, was great. He came up with a design that exceeded our expectations, fully explaining the advantages/disadvantages of every aspect. He had to talk me into one major enhancement, and now I am so glad he did. Over the years we've had several major home remodeling jobs, but it was Reliable that introduced me to the concept of having a Project Supervisor.

I really feel this was key to the success of our project. I do feel Reliable utilizes only the best available contractors - plumbers, electricians, carpenters. However, even the best contractors need a watchful eye coordinating the myriad of activities. Michael C. filled this role to a tee, making sure each contractor fully understood every detail of the plan and following up to assure that they complied.

It's comforting having a technical expert there looking out for your best interest. The crew that did the prep work and then the final clean up were professional, efficient and quite courteous. Our tile and wood floors were all well protected against the heavy traffic that they would endure throughout the project. The duration of the project was to be 8 weeks and up front we were provided with a day by day schedule of which contractor would be there.

Almost to the end this schedule held true. Due to the pandemic the shower glass was on back order but they made sure we had a usable bathroom, other than the shower. The final completion date came in at 11 weeks. So the bottom line is that we're glad we went with a major firm, one with the experience and resources to do the job right.

I did a full tear out and rebuild of my kitchen and owner's bathroom in 2020 with Reliable Home Improvement. My kitchen is a delight to cook in now. My bathroom includes a larger shower, a beautiful mosaic floor and accommodates the washer/dryer which totally upgrades the livability of my townhome. I plan to live here happily for a long time!

Reliable is there to help long after the job is done. Reliable remodeled my kitchen in 2014 which included installing beautiful kitchen cabinetry. A recent tile grout cleaning job in my kitchen resulted in water damage to the wood trim at the base of my cabinets. It became apparent that some of the trim pieces would have to be replaced. Not knowing where to turn to get this done, I called Beth at Reliable.

She immediately put me in touch with the cabinet company who made replacement trim pieces and a carpenter who installed the trim. In a short amount of time, my kitchen cabinets were back to their original beautiful condition. I am grateful to Reliable for their help. Thank you, Reliable!

We worked with Reliable to have them do a major addition on our house. They worked with us to understand our needs and to come up with a plan that gave us everything we wanted at a price that was workable. During the initial work with us they had the most detailed plans vs other builders we talked to and were able to give us a comprehensive quote up front and our final cost was very close to this.

During construction, Reliable did the best they could to minimize disruptions to our family (not always easy when half the house is being renovated). They communicated well throughout the whole project, letting us know when work would be done and what was going on. They stayed close to schedule even though much of the work was during the fall and winter when there were a number of days of bad weather.

The quality of all work was very good - better than the original construction of the house. Afterwards, Reliable was responsive in getting minor issues taken care of. Unfortunately, I have to provide an update. While Reliable stood by their work for a while on our house -promptly fixing minor issues that came up, we have had a consistent problem that they eventually gave up on - even when I was willing to pay to get it fixed properly.

The gutter on the back of our house has a persistent leak - the gutter was original to the house but was cut during the remodel. It leaks where it was cut. They sent someone out multiple times to fix it, but it would always start leaking again. Eventually, they said they just weren't going to fix it. I asked if I could pay to have it done properly (replace the gutter), and they never responded to me.

The staff at Reliable were very professional and knowledgeable. They assembled a team to address the projects they did for us, our kitchen and master bath. Each team member contributed in their area of expertise. We were given a design specialist and her job was to make recommendations for complimentary materials and colors. The supervisor for each project kept things on schedule and communicated through a centrally located log book.

What little follow up service has been required has been handled quickly and efficiently. I recommend Reliable to friends who are in the market for remodeling and would use them again for our next project.

Had our kitchen remodeled in 2014 and we were very pleased when it was completed. It exceeded our expectations. This was actually our second project with Reliable. They finished our basement back in 1996, which also exceeded our expectations and has been lived in regularly. Anyways, recently noticed some spots on our Cherry wood cabinets (Kitchen) and we were unable to remove them.

I contacted Beth from Reliable to find out the Cabinet maker, Beth volunteered to make all the arrangements for a Service call for our cabinets. Upon completion of the Service call, all the spots were fixed as well as a cabinet hinge that happened to break the day before the Service call. All was completed at no-charge to us. We have always been Very Pleased working with the staff from Reliable, starting from Tony all the way through his entire organization.

When we had our kitchen overhauled 7 years ago, Reliable neglected to measure our existing cabinetry properly. As a result, when they installed the new cabinets, the depth of the replacement cabinets was much shallower so that we lost a great deal of storage space. The cabinets have been problematic ever since. The stain on the exterior of the cabinets has chipped and worn excessively such that they look like they are decades old instead of just 7. We have' had to call the cabinet company nearly once a year to repair a hinge or drawer slide that has broken. I've been nothing but disappointed.

Reliable did a complete gut/redo of our master bathroom in 2018. The project turned out wonderful, and we have been enjoying it ever since, especially the free standing bathtub! Recently, the recessed downlight in the shower ceiling fell out for no apparent reason. We called Beth at Reliable, and she sent the original electrician to our home to check it out, and he installed a new fixture within an hour. Their warranty can't be beat. Thanks again to all the folks at Reliable.

We had our master bathroom remodel 2 years ago and could not be happier with our experience with Reliable! From design to completion, we were pleased with every step of the way. 2 years out, we reached out to Reliable regarding a shower valve issue, manufacturer issue not Reliables, and Beth graciously sent a superintendent, contacted the manufacturer, ordered the part, contacted a plumber and assured the problem was taken care of. Reliable truly stands behind their name and we cannot wait to work with them again!

We did an extensive remodel with Reliable completed in February 2018. However, an issue arose with our attic stairs that didn't occur until January 2020. I contacted Beth at Reliable about the issue and she worked with the vendor to get this fixed for us at no charge. The vendor tried to dismiss our issue but Beth did not permit that and continued to help us to resolve this issue. Another reason we are so happy with our discussion to go with Reliable Home Improvement for our remodel!

We used Reliable for our complete Condo renovation at the Oak Brook Club for our Kitchen, bathrooms and laundry room (completely down to the studs). The quality of the workmanship was superb and we have had so many compliments on our results. We were so pleased with everything from the initial design of the work to be done and the workers who did the job. Our experience was awesome! Mark and Paula Griesbaum