Warners' Stellian Outlet Center

My purchase of a new freezer was seamless from start to finish. The Warners' Stellian representative was responsive during the sales process and really knew her stuff; the delivery and set up were handled without a hitch. Warners' Stellian delivery personnel really are experts at getting appliances into older homes that have unusual ceiling angles over staircases, and this most recent experience demonstrated that expertise once again.

We've bought all of our household appliances there. Always good knowledgeable employees. Wish they still had free delivery, hookup and removal of the old appliance, but can't have everything!

Salesman was helpful, and the delivery team was super. Very pleased with both the speed and efficiency of getting my new washer and dryer in place.

We bought a dishwasher from them and included the extended warranty. 6 months in, the dishwasher broke and we are now on month 3 of it not being repaired or replaced. They missed the first date that they communicated the part would come in. the second date they hit, but realized the part was broken after they arrived at our house for the repair. We are now back to no commitment for a date of repair and they are trying to suggest to us that we should leave a bad review for the manufacturer to try and get them to resolve the issue. We paid a premium to purchase this through them because they touted their service, but they are no better than a big box store. Save your money and go somewhere else.

Thanks to Rachel and her knowledge and guidance with getting our new Traeger grill picked out and ordered! Delivery and setup is also a great option that we got to take advantage of! Great friendly customer service and staff! Thank you!

Always a smooth experience - from browsing all the way to delivery. Knowledgeable and helpful service, no attempts to up-sell - they listen to our needs/wants. They've also been great about having what we need in stock and are flexible with delivery. Prices match or beat big box stores. Our go-to for appliances. Definitely recommend!

We had such a wonderful experience both in the store and upon delivery. The staff was knowledgeable, helpful and friendly. Our new washing machine is a dream.

Best place to buy appliance I worked with an individual named Chris M. He was so polite and professional and completely transparent about pricing and delivery time. I will be buying all my appliances through warners in the future and easily recommend their service

We just had our new fridge delivered. Every part of the experience was great! The sales person didn't try to hugely upsell us on something we didn't need. They listened when I said the important parts were 1) it fits and 2) it's in stock. The delivery crew was excellent and we're really looking forward to being able to fill it up!

Purchased an entire set of kitchen appliances here. The range was defective. The burners turn on randomly when no one is in the room! Warner Stellian refused to replace or repair. I was trying to help out a local business but never again. Buy your appliances elsewhere.

I had a great experience at Warners' Stellian. My salesperson was friendly and knowledgeable. The delivery was quick and easy. The people that hauled my old fridge out and the new one in were professional and knew exactly what they were doing. Smooth operators to say the least! The delivery window was 2 hours instead of 3 or 4 - definitely convenient for my busy schedule. I recommend Warners' Stellian!

We had a dishwasher fail, an LG that was about 3-4 years old. We had Warners' Stellian service come out. Instead of repairing the dishwasher we elected to buy another one, a Kitchenaid in February 2021 at more than $1500. About a month ago we noticed in the adjoining room the rug was wet and the ceiling downstairs was spotting. Didn't know where the water was coming from.

I pulled the dishwater out and the whole area was wet. With the machine off it didn't leak at all. I disconnected the water line and pulled the washer out. I hooked the waterline back up and ran a short cycle. Water was dripping from inside the machine and it was not visible where the leak was coming from. Called Warners' Stellian service and was transferred to Twin Cities Appliance repair, the repair center for Kitchenaid.

After 2 weeks they came out and noticed the problem right away, went right to where the leak was. The washer was missing a piece where the element is causing water to leak, The washer was installed without this piece. I went to Warners' Stellian and asked for another washer since it would be another 2 weeks at best case scenario for the washer to be fixed.

They told me the washer was not eligible for replacement but only repair, even though the washer was delivered with the piece missing. Well I can tell you I will not be buying anything else from Warners' Stellian. I'm not writing this review so people will not buy anything from them, just wanted to let you all know what I experienced. It is totally up to you where you buy your appliance but remember the service I received. An appliance less than 6 months old and installed incomplete and more than one month to get it back to working order deserves replacement.

I asked for a replacement and was denied. Feel free to contact me for more information/details. Oh and I bought the extended 5 year warranty too. If I was charging them for the time the washer was down, they would be in my driveway with the missing part and a new washer in case that didn't work long ago. Now I have to work up a quote to get the floor, carpet, and ceiling fixed. Wonder who will pay for that? I'll forward and get legal advice I guess.

NEVER go to Warners Stellian of Edina. I will never buy another appliance again from "Warners Stellian", especially not this store. We have been gullible enough to be sold on the package model (stove, refrigerator, microwave, and dishwasher). What is said by the sales person is never what you receive during a delivery. After having our Samsung refrigerator replaced, five times, Samsung would not replace the fridge.

We are then told that we would receive a "credit for a new fridge". As soon as the delivery gets here, the story changes that they now need the fridge. The salesperson "misspoke". I explained that I am tired of needing to deal with service. The stove started on fire, in the back, Samsung would not cover it. Hours and hours of wasted time. The icing on the cake is needing to empty out the fridge. We just basically spent $1600 on smaller fridge (with a working icemaker).

Online ordering for a new wall mounted A/C was easy, getting a correct installation was another story. Installers were nice guy's, very polite and cordial, but they were more worried about the time allowed to do the installation then doing the installation right, maybe dispatch should schedule them more time to do installations right. I was left with two options on the spot, either take the "install" I got or pay a 25% restocking fee plus a $99 dollar return fee with no re-installation of my old working A/C which they hauled away and not have new A/C, that would be $299 for nothing and my old A/C gone, are you kidding me? I'm currently working with them to resolve the problem and hope we can come to a reasonable solution.

I will update as things progress. Update: Today 6/17/21 they had a couple of guys come out and reinstall the A/C unit properly this time and they did a very good job, still it should've been installed like this the first time. Considering how quick they were to resolve the problem I have bumped them up to 3 stars.

After much back and forth, Warner's made things right with us, and we are very satisfied.

We purchased an LG induction range in November 2019. range stopped functioning and when I attempted to request service, I was told that they will not service because it is out of warranty. I think its pretty sad and will def be hard pressed to shop @ WS again (and I do have more to purchase). Sell it & forget it.

The customer service here is terrible. Within 4 months of purchasing new kitchen appliances I have had two of them break with awful resolution. With the freezer I was told to just work with the manufacturer and they never helped me. Then, my dishwasher broke and filled with standing water and I was told to wait nearly a week for someone to come and look at it. A week with standing water! I can't stress enough that there is no service here. Buy appliances anywhere else.

Purchased an LG refrigerator 5 yrs ago with an extended warranty and one month after the warranty expires the refrigerator stops working. Called Warners Stellian the soonest at tech was available would be a week. Tech arrives and does some diagnostic testing and says we need to order a new condenser. The part takes 10 days for delivery and the tech installs the new condenser and everything is working fine after we spent $1,000.00 for parts and labor.

A week later the refrigerator stops working again and we call Warner Stellian and they advise us we need to wait another week for a tech to be dispatched. This level of service in addition to the constant 15 minute wait times when calling their service desk is unacceptable.

By far the worst customer service I've ever experienced. After spending $3000 on a refrigerator, it stopped working in less than 3 years. When I called for repair, they told me it was a recall they weren't telling people about until after their fridge broke. They referred me to an appliance repair service where I was told the parts were on backorder. 39 refrigerator-less days later my fridge worked again, but the ice maker broke during repair.

When I called about that, the salesman said "Well, sometimes our fridges last 10 years and some die in 3, you are pretty screwed.". Don't let them "screw" you too. Buy elsewhere, preferably somewhere that stands behind their customers and their product.

I have ordered appliances from them numerous times in the last year and they always fall short on delivery. Nothing is more frustrating than getting your delivery rescheduled on the day my appliances are supposed to be delivered. I don't know if it is poor planning on their part or what is going on but it is frustrating to have to wait an additional week or more with no explanation.

I believe that these types of websites can be a big help in keeping neighbors from making the same mistakes someone else may have made. We recently purchased new kitchen appliances from Warner Stellion. A long standing retailer in the Twin Cities. One of the appliances we bought, broke down within a few months of installation. A defective appliance was not the issue.

The fact that Warner Stellian was unwilling to make a service call is the issue. And a predicament I am unhappy to deal with after spending a great deal of money in their store. We were told that the Lake Minnetonka area, and anywhere west, north, and south of that area is out of their service area. It is hard to believe that with all the homes out on the west side of the Twin Cities, they are not willing to provide customer service.

After pleading our case a number of different levels, they still were not willing to bend on this. So you may want to consider another retailer when purchasing home appliances. One you can count on for after sale, for customer service.

We ordered and paid for a stove and dishwasher on 2/16/20. The rep said they just installed a new computer system and were having some "glitches" between the sales and the installers but that the installers would call within a couple of days to schedule delivery. It's been a week and no call. We've called the sales rep twice, once to be told "I'll replace your order and you'll get a call soon" - crickets. Just left another voicemail on the rep's phone. Seriously what kind of customer service is this?

Worst appliance buying experience ever. Choose to buy from a different location -- avoid this store. My wife and I recently purchased a refrigerator from the Edina, MN Warner's Stellian. When the refrigerator arrived the door opened on the wrong side. The installers blamed the sales person. We called the store and the sales person blamed the warehouse.

Never fun to hear representatives from the same company throw each other under the bus. Anyway, the installers were able to switch the door hinges and handle. Sadly, in the process the installers got grease all over the stainless steel exterior. And the installers broke one of the screw plugs, leaving an ugly hole in the fridge door. We again called the store.

They said they would place an order for new screw plugs. They said they'd have the plugs out to us in a few days. A week later we called the store again to ask for a status -- they'd failed to order the plugs. We were assured they'd ordered the plugs this time and they'd arrive in a few days. And another week later we called because we hadn't received the plugs.

No apology, just a statement that the plugs would arrive "soon." Approximately one month later (six weeks after deliver of the fridge) the plug arrived. And by that time we'd managed to get all the grease off the door. Hot, hot water, Dawn dish soap and lots of elbow grease did the trick. Finger pointing employees and lack of responsiveness to fixing defects -- two reasons to avoid the Edina, MN Warner's Stellian.

NEVER again! The worst customer service of any place I have dealt with! We purchased our entire kitchen from them. Not even a year in, our dishwasher started acting up. Dishes got clean but looked like they had a thick film. They asked us to try a million things before they would even consider it actually being the machine. Really? If It was the detergent or our water, then the first 9 months would have been that way too.

So when the thing stopped working at all, I called again. Power will not turn on. Again, try this, this and this. We have the manual! We are not complete idiots! No, first wait on hold so they can pass me to the PRE service screening? Seriously? Then who did I just have to explain everything to? ANOTHER 20 MINUTES on hold, only to be told that it would now be going to the parts department!

They can order any parts I might need. Once the parts come in, they can schedule my FIRST appt. But they might still have to come out again in case they still need more parts. Also, our fridge drawer cracked and I had to send them pics. Then was told that until I paid $120 for the new drawer (not covered by warranty) they won't schedule my dish washer repair? What? So, it has now been numerous phone calls and text messages, hours of being on hold and WEEKS without a dishwasher in a house of 7 people. My advice. shop Craigs List before WS!

I purchased a Bosche dishwasher in July 2019 and paid with a check. It was cashed immediately. When the dishwasher was delivered it was discovered that we needed an open bottom on our dishwasher to fit into our home rather than the closed bottom one we ordered. We reordered a different Bosche model that was $200.00 cheaper. It was delivered and installed on August 6th.

Although I have called at least 5 times we still haven't received a refund check for the difference and today is October 3rd and we still have no refund. Poor poor poor customer service.

My salesperson EJ was awesome and everyone was super friendly and helpful when I was in the store. The delivery was early and they were very nice and courteous! I very much appreciated my experience buying these major appliances. I haven't used them yet, so I don't know how they'll hold up but so far my buying and delivery experience have been stellar and I couldn't recommend Warners Stellian highly enough!

A while ago I went to this Warner's Stellian for a dishwasher replacement. I chose it because it's not a national big box retailer and I had a very atypical setup. I thought they would have the knowledge and wherewithal that huge, generic stores might not. I was wrong. My first clue that something might be amiss was that I wandered the aisles looking at dishwashers for quite a while before anyone deigned to approach to see if I needed assistance. Having done some research beforehand, I had a specific make/model in mind.

When I started asking questions the employee said he really didn't know that much about dishwashers. I asked for their "dishwasher guru." Some time later somebody, presumably familiar with their dishwasher selections finally sauntered over. As it turned out, they did not have in stock the make/model I had researched. I allowed myself to be talked into what I was sold as a better choice at only a slightly higher cost.

During the purchase, I carefully explained my situation. My current (no longer functional) dishwasher had been installed by the previous homeowner who was at best a tinkerer, certainly not a carpenter or plumber. I said that I was willing to wait for an extended period of time if necessary to ensure that they would send out only their most experienced plumber/installer.

The salesperson assured me that all of their installers were excellent. I explained again the uniqueness of my situation and with a patronizing sigh I was told that the sales person would personally guarantee that the installation would go smoothly. Within a few days, the new dishwasher was delivered. The old was extracted from under the counter. The installer said: "You've got the weirdest setup I've ever seen." Adding: "We're going to need a plumber and a carpenter." I said that I had made all of this clear at the time of purchase.

He said there was no note of this on his manifest. I called WS to explain that I now had my water shut off, a brand new dishwasher needing to be installed and the old deceased dishwasher, still partially connected, both standing smack in the middle of my kitchen. They said they could send someone out within a week. I said that was unacceptable. They informed me with a supercilious tone that not all of their installers had the requisite experience/skills needed for my peculiar circumstances.

To which I replied: "No sh*t." In the end, after needless delay I finally had my new dishwasher installed. It's OK. I think my first choice would have performed better but I guess I'll never know. The bottom line is that I chose WS knowing that it could be a bit more expensive than Home Behemoth but trusting that they would make up for it in service and attention to detail. My bad.

Really regret buying our kitchenaid dishwasher from them. Their sales staff is so high brow and condescending. He really couldn't articulate or explain the service warranty. Our 3 year old dishwasher needed a specific part (we had part and part number in hand) and the sales guy told us we had to call and make an appointment with a $100 service call price tag attach d to it to figure out if the $20-$40 part was under warranty. Crappy warranty policy.

Would never buy a kitchenaid dishwasher again. Definitely oils never recommend buying any type of appliance from warner stellian unless you want to pay a ton of money for crappy service, crappy warranty and over priced appliances that break in 3 years. Came back to review to add that social media contact from warner stellian reached out to tell me how much they value me as a customer and asked for my info to help me.

Guess what? Nothing. Not a peep not a tweet nor an anything. Their diss was even worse than the stores because they feigned compassion and empathy before blowing me off. At least the store staff are pretty transparent and honest in their lack of desire to provide even decent customer service. If I could lower my rating to no stars I would

We came to WS to purchase a suite of appliances for our new kitchen. It wasn't hard to find someone to talk me through the appliances and take the order, but the process after making the order left me pretty disappointed. Maybe it was wrong or naive to think that spending a small fortune on my Thermador kitchen suite would entitle me to some VIP treatment, but I feel like I could have had a better experience buying something at Home Depot.

Perhaps being in Edina has conditioned them to take people spending several thousands of dollars for granted, but it was a big deal for me and I expected an experience aligned with how much money I was spending. First, there were no updates along the way about the estimated delivery date. I emailed 30 days after the estimated delivery date to check on it and she told me they were in.

For all I know, they had been sitting in their warehouse for a month with no one telling me. We set up the delivery on a specific date (and the date was important to coordinate with other work in the kitchen) and I got a call a day before it was supposed to be delivered saying the truck was on the way to my house. After some panicking, we were able to move it to the day I had clearly specified in my communications with them.

The other piece that motivated me to write this review is that there has been no follow-up after the delivery. Nothing about how am I liking the appliances, any issues, interest in any accessories, etc. I actually really do want to purchase some additional accessories for my stove but the thought of dealing with them again makes me reluctant.