Craftsmen Home Improvements

Critical: Punctuality, Quality, Responsiveness The worst quality of work ever. I wasted $38,000 for a basement kitchen living room remodel. So many mistakes to name on this review. I left full review on BBB so please read it before deciding on using this company. Services: Installation, Remodeling, Flooring

So far they have failed us with an incomplete job. We started this process in September and paid Craftsman half of what was due and was told the remodel would start in October/early November. Product arrived in warehouse in December and we were told start date of January 4th. We told them it was imperative that the job be complete by a certain date because one of us was having major surgery January 18.

We were promised it was a 2 week job. We are now in week 7 with no promise of completion. We have been without a kitchen for 7 weeks. We have had to live in filth since day one. We are in the middle of the worst snow storm of the season with restaurants being closed and still no kitchen or appliances. Our new expensive appliances were sitting in the middle of our family room just collecting dust, (construction dust) while cutting took place in family room.

Our whole house is a dust bowl. The appliances have recently been put in place but not hooked up and still filthy. In week 7 of a 2 week job we still need our backslash put up, faucets installed and our appliances hooked up. They haven't even started on our upstairs bathroom yet. That's a whole different story. The cabinet maker made a mistake and sent out the wrong size cabinets for our bathrooms.

We had to eat that cost, ($700) because now, we just want this job done and everyone out of our house. The salesman, "Joel" measured our kitchen wrong and we have to add another cabinet or it would not be symmetrical. Yes, more money. In the beginning we were promised a "crew" of men that were employed by Craftsman that would not sit idle and we have had one guy here the whole time.

He has been working his butt off for us but gets a lot of resistance and has been pulled off our incomplete job to work on two others at same time. There have been at least 2 work weeks with no one here to do contracted work out of our now 7 week turmoil. There has also been issues with obvious included work such as the prep needed for the backsplash and install we paid for, where the subcontractor wouldn't be paid for because it's not on his work order.

We also paid for wall removal and moving of fridge space but needed outlet for fridge not included? We paid for oven change from electric to gas but issue of payment to prep area for same? Wow. Numerous texts and emails to salesperson go mostly unanswered. All received was standard "understand your concerns and they have been forwarded to upper management " yet no resolution has been offered.

We understand construction is messy and inconvenient but this is beyond any standard job time frame or level of expected inconvenience for a small kitchen remodel and 2 bath vanities. There is no reason not to have everything up and functioning pending the arrival of the extra kitchen cabinet and bath vanity drawer set to arrive and be installed.

We cannot say enough about Craftsmen Home Improvements. Jim and Kim listened to our needs and were able to turn a design into our dream kitchen. Kim and Jim knew they were helping to not just provide a design or service--they were helping design and personalize our home. They considered aspects that I would have never, ever thought of! Something I specifically appreciated was the up front conversation regarding budget.

We set our budget and they provided us options that we could realistically expect. They were great to work with as was their team. Mike and Mike, the installers, were very professional and courteous. They became apart of our family while they were working in our home. If I had to do it over again, I would choose Kim and Jim with Craftsmen Home Improvements. Thank you so much! *******photo is before (on top) and after (on bottom) prior to painting*******

Craftsmen Home Improvements is great to work with. I had the pleasure of speaking with Kevin McCloskey and Doug Readnower. They are both very pleasant and easy to work with. I live in the Cincinnati area and I got in contact with Mr. McCloskey first, from the Dayton store. After speaking with him, we realized that I actually needed to talk to Mr. Readnower, down in the Cincy store.

After meeting with Mr. Readnower, he helped me realize my dream kitchen could actually become a reality. They have finance options, I saved $750 and now I have an amazing kitchen, complete with everything I need for family dinners and entertaining. From their customer service, to their showroom, from their quality to their speed, this was a great company and a great group of individuals to work with!

Craftsmen Home is HIGHLY recommended by my family, they remodeled our kitchen spring of 2018, complete gut, we now enjoy the kitchen we never thought possible. Due to the size limitations we thought we could never have what would be functional and beautiful. Jim & Kim Grethel, our design team, are the ultimate professionals, they came to our home saw what they had to work with & listened!

We met a week later at their showroom they presented 2 3-D designs & ideas on cabinets, coutertops, & floors plus how we could reconfigure the existing electrical & plumbing to give us our dream kitchen. It took my wife & I a few weeks to make our decision. Jim & Kim were with us every step of the way, NEVER pushed or showed frustration, as we changed our minds on our choices & design, twice.

A short 5 weeks later, thru a little bit of dust & drywalling not to mention living without a kitchen it all worked with NO issue. Now 10 months from completion & not one issue arising we ABSOLUTELY LOVE OUR NEW KITCHEN, designed by Jim & Kim, oh, we cant forget our contractor who became a part time family member for 5 weeks Jay Ford, he arrived each morning on time, let us know what time he was leaving, & was a "true builder" with homebuilding experience, he took his time to be sure it was done right, it was level it was straight, had no gaps and have to say his work is perfect. He cleaned up EVERYDAY before he left & put up with our curious kitty too. Thanks CRAFTSMEN HOME IMPROVEMENT.

Their workmanship and materials are excellent. The installers top notch. My only issue with this company is their management not doing what they say they will do. They should learn to keep their word. On numerous occasions the manager(s) would promise a date but end up rescheduling it. This happened 4 times on this small project. If the managers would learn to properly follow up and keep their word. This would be a 5 star company.

I had my kitchen completely gutted and started fresh. This required changes in the walls, flooring, water lines, and electric lines. My kitchen could have been on a TV show with the drastic changes from "before" and "after." The new kitchen is stunning and easily increased the value of my home by more than the cost of the remodel. I carefully chose cabinets, countertops, lighting, and even had custom "built on-site" closets and spice racks that fit into oddly-shaped spaces. Jim and Kim in the northern Cincinnati store could not have been more accommodating, honest, and helpful with suggestions & questions. I heartily recommend Craftsmen Home Improvements.

We've really enjoyed working with Craftsmen Home Improvements during all facets of our projects! We especially enjoyed working with Jim and Kim Grethel. They gave us design options and got to know us as people who happened to also be customers. They listened to our input and ideas and were visible and present throughout our two bathroom remodels. The on-site crews were professional and talented! They took great pride and care in their work. I would highly recommend that you work with these good folks for any home improvement projects that you have!

Craftsmen did a great job remodeling our master bathroom. Jim and Kim were amazing at helping us with the design and following through till the job was complete. We couldn't be happier!

I now have the kitchen I always wanted thanks to Craftsmen H.I. At all stages of the remodeling there were people who listened to my input. In the design stage my ideas were heard. I received excellent recommendations for materials that respected my budget. The workmen that came into my home were courteous, respectful & polite. They kept us informed during each step in the process.

As with most remodeling projects there are surprises along the way. Craftsmen H.I. worked well with us to minimize the stress these surprises caused. The compliments from visitors and guests when they see how wonderful my kitchen is reinforces my opinion that Craftsmen H.I. is a superior company with superior employees.

My wife and I would highly recommend Craftsmen Home Improvements! We worked with them to design and renovate the entire first floor of our house including a new kitchen, all new flooring, conversion of a dining room into a wine room, and a new fireplace finish. Jim and Kim were terrific, and Craftsmen did a terrific job! The work has been complete now for well over a year, and looks like the day it went in. Great people, great company!

We had an excellent experience with doing 2 projects with Craftsmen. We completed both a master bath and kitchen remodel in the last 10 months. Our designers Jim and Kim were so easy to work with - accommodating to our schedule, listened to our wishes, open to our ideas. Very timely with design. Quality products. Skilled installers. May be several months before the project starts but we believe it is worth the wait.